Shipping Policy
Order Processing & Domestic Shipping
Orders are typically processed within 2–3 business days of purchase. Once your order has shipped, you'll receive a confirmation email with tracking information.
We currently ship to addresses within the United States only. Shipping costs and delivery timeframes are calculated at checkout based on your location and the shipping method selected.
Order Tracking & Delays
Once your order ships, you can track it using the link in your shipping confirmation email, or by checking your order history if you have a Ga On Hae account.
While we make every effort to ship orders promptly, delivery times are estimates and are not guaranteed — delays caused by carriers, weather, or other events beyond our control may occur.
Lost, Damaged, or Undeliverable Packages
If your order arrives damaged, please contact us within three (3) business days of the delivery date so we can assist you. If your order appears to be lost in transit, please contact us so we can help. Packages returned to us as undeliverable due to an incorrect address provided at checkout may be subject to reshipping costs.
Questions about your shipment can be directed to Ga On Hae – WKSA Online Store, order@kuksoolwon.com, 832-896-1000.